Director of Aftermarket Parts and Services
Job purposeEnsight Solutions is looking to add a Director of Aftermarket Parts and Services to our team.
This is an important role that will elevate EnSight's mindshare with our customers while supporting them technically so they can focus on their objectives.
As the Director of Aftermarket Parts and Services you will help drive the profitability of EnSight by growing our parts sales and focusing on parts pricing strategy and margins.
Additionally, you will help focus our internal efforts to provide the best customer service for our customers possible.
The main objective for this role is to maximize customers up time and support them by providing exceptional customer service and field services to them to maintain and upgrade their equipment.
Essential Duties and Responsibilities Improve the current proactive parts and service selling strategy.
Determine an optimized strategic pricing model for all aftermarket parts and services.
Responsible for managing stocking levels on critical parts to fulfill customer needs and meet company goals.
Monitor and optimize parts pricing as necessary to increase profitability.
Oversee and manage all Field service activities.
Develop and execute a preventative maintenance service program strategy.
Develop the field service strategy, determine resources needed to accomplish growth targets.
Travel as needed to customer sites and special events in order to maintain market education and innovation.
Collaborate with marketing and engineering to develop service documentation to better support our customers service needs.
Collaborate with the Director of Engineering and Innovation to determine desirable improvements on all our equipment based on service feedback and serviceability needs.
Collaborate with the EnSight director team to develop a Roadmap for new products launches.
Provide annual strategies to the President with expected sales revenues and necessary resources to accomplish the goals and objectives.
QualificationsQualificationsEducation Bachelor's degree in marketing, engineering, business administration, or other related fields.
Specialized Knowledge and Experience At least 3 years of experience in capital equipment.
Experience in Aftermarket parts and service preferred.
Must be proficient in Microsoft Office.
Skills and AbilitiesPC Skills Microsoft Word - Advanced level Microsoft Excel - Advanced level Microsoft PowerPoint - Advanced level Microsoft Outlook - Advanced level Microsoft Project - Proficient preferred Salesforce CRMOther Skills Demonstrated ability to think strategically, problem-solve and make decisions.
Ability to work both in a team and independently.
Mechanically Inclined Ability to be an adaptable leader, and positively work through frequent changes.
Must be able to interact professionally, appropriately, and courteously with customers, co-workers, and other outside parties.
TravelA minimum of 50% travel is required for this position.
Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee must be able to stand and walk for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and must be able to talk and hear.
The employee must occasionally lift and /or move up to 25 pounds, and occasionally lift up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
Recommended Skills Leadership Marketing Sales Management Innovation Communications Estimated Salary: $20 to $28 per hour based on qualifications.
This is an important role that will elevate EnSight's mindshare with our customers while supporting them technically so they can focus on their objectives.
As the Director of Aftermarket Parts and Services you will help drive the profitability of EnSight by growing our parts sales and focusing on parts pricing strategy and margins.
Additionally, you will help focus our internal efforts to provide the best customer service for our customers possible.
The main objective for this role is to maximize customers up time and support them by providing exceptional customer service and field services to them to maintain and upgrade their equipment.
Essential Duties and Responsibilities Improve the current proactive parts and service selling strategy.
Determine an optimized strategic pricing model for all aftermarket parts and services.
Responsible for managing stocking levels on critical parts to fulfill customer needs and meet company goals.
Monitor and optimize parts pricing as necessary to increase profitability.
Oversee and manage all Field service activities.
Develop and execute a preventative maintenance service program strategy.
Develop the field service strategy, determine resources needed to accomplish growth targets.
Travel as needed to customer sites and special events in order to maintain market education and innovation.
Collaborate with marketing and engineering to develop service documentation to better support our customers service needs.
Collaborate with the Director of Engineering and Innovation to determine desirable improvements on all our equipment based on service feedback and serviceability needs.
Collaborate with the EnSight director team to develop a Roadmap for new products launches.
Provide annual strategies to the President with expected sales revenues and necessary resources to accomplish the goals and objectives.
QualificationsQualificationsEducation Bachelor's degree in marketing, engineering, business administration, or other related fields.
Specialized Knowledge and Experience At least 3 years of experience in capital equipment.
Experience in Aftermarket parts and service preferred.
Must be proficient in Microsoft Office.
Skills and AbilitiesPC Skills Microsoft Word - Advanced level Microsoft Excel - Advanced level Microsoft PowerPoint - Advanced level Microsoft Outlook - Advanced level Microsoft Project - Proficient preferred Salesforce CRMOther Skills Demonstrated ability to think strategically, problem-solve and make decisions.
Ability to work both in a team and independently.
Mechanically Inclined Ability to be an adaptable leader, and positively work through frequent changes.
Must be able to interact professionally, appropriately, and courteously with customers, co-workers, and other outside parties.
TravelA minimum of 50% travel is required for this position.
Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee must be able to stand and walk for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and must be able to talk and hear.
The employee must occasionally lift and /or move up to 25 pounds, and occasionally lift up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
Recommended Skills Leadership Marketing Sales Management Innovation Communications Estimated Salary: $20 to $28 per hour based on qualifications.
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